At Gold$style, we are committed to providing you with the highest quality gold investments, jewelry, and clothing. If you are not satisfied with your purchase, we offer a straightforward refund process. Please review our refund policy below for details.
1. Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
- The request is made within 14 days of the purchase date.
- The product is unused, unopened, and in its original condition (with tags and packaging intact).
- Proof of purchase (e.g., receipt or order number) is provided.
2. Non-Refundable Items
Certain items are non-refundable, including:
- Customized or personalized jewelry.
- Items that have been worn, damaged, or altered after purchase.
- Gold investments made through GoldMine (subject to market conditions).
3. How to Request a Refund
To request a refund, follow these steps:
- Contact our customer support team at [email protected] or call +244 123 456 789.
- Provide your order details, including the order number and reason for the refund request.
- Our team will review your request and notify you of the approval or rejection.
4. Processing Refunds
- Approved refunds will be processed within 7-10 business days.
- Refunds will be issued to the original payment method used during the purchase.
- Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.
5. Exchanges
If you received a defective or incorrect item, we offer exchanges within 14 days of purchase. Please contact our support team to arrange an exchange.
6. Gold Investment Refunds
For gold investments made through GoldMine:
- Refunds are subject to market conditions and may incur fees.
- Please contact our investment team for specific details regarding gold investment refunds.
7. Contact Us
If you have any questions about our refund policy, please reach out to us:
Thank you for choosing Gold$style. We value your trust and are committed to providing you with the best experience.
